Estelle. works closing with an appraisal team to ensure we can guarantee authenticity of all of our art. In addition, our team has established experience and area of expertise in reviewing and authenticating artwork.
When reviewing collections submitted to us by a collector, we work to authenticate and appraise the works shared with us and look to curate a collection that will speak to our clients in terms of style, importance in the history of art, material and price point. To learn more about our submission process, please visit our Sell with Estelle. page.
At Estelle., we are deeply grateful that our team has been involved in the art world for decades. Through this experience, we have established relationships with collectors who look to share their collections and eventually sell them through our platform. We have a team dedicated to authenticating not just the artwork but also the reputation of the collector. For our new and emerging artists, we look for a small amount of presence in the industry as well as a deep and lasting talent and commitment from the artists that this is their life’s work and intent to be our partner in their career growth and creating incredible work that will grow in value over time.
We are happy to cancel an order within the same day of purchase pending the order has not shipped. Once the order has shipped, we cannot cancel the order. To cancel your order, please email us at hiestelle@estelle.art. To learn more about our full return and exchange policy, please visit Returns and Exchanges page.
Yes, your package is insured through our shipping partner, Arta. We want to ensure that each piece is protected from the moment it leaves our warehouse to the moment it arrives at your door. Estelle. understands how crucial protection is and our policy covers all versions of transit.
Estelle. is here to help! Please take a picture of the artwork and packaging showing us the damage(s) and email us at hiestelle@estelle.art with your order number and the images attached. We will review this and our team will reach out to you regarding next steps within two business days.
We do offer expedited shipping at checkout. To learn more, please visit our Shipping Policy page.
Yes. They are signed and numbered where possible. You may also view the specifications of each piece on their individual pages. This is noted for each piece there. You may view our collections here.
We accept our gift cards and all major credit cards including Visa, American Express, Mastercard and Discover. We also have the option to buy now and pay later with Klarna.
We are thrilled you want to purchase a gift card and share the gift of art with someone in your life! You may purchase a gift card here.
Check your gift card balance here.
Curator, our loyalty program, is personally managed by our curators. When you enter a level, a curator will reach out to you to share your access with you. Our team will be there each step of the way to ensure an incredible experience and personalized assistance. Should you have any questions, please email us at hiestelle@estelle.art.
Our rating scale is shared on all of our pieces for our Secondary Art Market to give a clear understanding of what to expect when each piece arrives. As each piece has been preloved by another collector, we want to ensure transparency in the condition of the artwork. This is always accounted for in the value of the work.
Our Scale:
Excellent: Art is in near perfect to perfect condition with no obvious markings or scratches on the piece or frame(if included).
Good: Art is in near perfect condition but may have a few minor obvious markings or scratches on the piece or frame(if included).
Fair: Art is in acceptable condition but may have a several obvious markings or scratches on the piece or frame(if included).
For more details on a specific piece, please email us at hiestelle@estelle.art.
